CircleApp – Shipping & Return Policy

Last Updated: December 1, 2025

CircleApp is a travel discovery, booking, and resale platform that connects users with third-party travel providers, event organizers, and suppliers worldwide. Because CircleApp operates primarily as a travel reseller and travel agent, refund, return, cancellation, and shipping policies vary depending on the product and provider.

Please read this policy carefully before making a purchase.

1. General Policy Overview

• CircleApp does not directly process payments for most flights, hotels, tours, or experiences unless clearly stated (such as CircleApp-hosted events).

• Refunds, returns, cancellations, exchanges, and shipping terms are governed by the third-party supplier’s policies.

• All deposits are non-refundable, without exception.

• Payment plans or financing options (e.g., Flex Pay, Klarna) do not override refund policies.

• By booking through CircleApp, you agree to the terms outlined in this policy and the supplier’s terms.

2. Flights, Hotels, Cruises & Travel Services

Refunds & Cancellations

• All flight, hotel, cruise, and travel service bookings are subject to the rules of the airline, hotel, cruise line, or supplier where the booking is made.

• CircleApp cannot issue refunds for bookings controlled by third-party providers.

• Some bookings may be:

  • Non-refundable

  • Partially refundable

  • Credit-only

  • Subject to change or cancellation fees

These terms are determined solely by the supplier.

Changes & Modifications

• Any changes to bookings depend on:

  • Supplier availability

  • Supplier change fees

  • Fare or rate differences

CircleApp cannot guarantee changes or fee waivers.

3. Events, Group Trips & CircleApp-Hosted Experiences

For CircleApp-hosted events, retreats, group trips, or curated experiences:

• Deposits are strictly non-refundable

• Remaining balances may be refundable only if explicitly stated in the event’s terms

• Failure to complete payments may result in loss of your spot without refund

• No refunds will be issued for:

  • Missed events or activities

  • No-shows

  • Failure to secure travel documents

  • Personal emergencies or schedule conflicts

Each event listing will include specific terms at checkout, which take precedence over general policy language.

4. Costumes, Festival Wear & Destination Deliveries

For costumes or event apparel offered through CircleApp partnerships:

• Costumes are typically custom-made or pre-allocated

• All costume purchases are final

• No returns, refunds, or exchanges

• Deposits are non-refundable

• Costumes may be:

  • Delivered at destination

  • Picked up upon arrival

  • Managed directly by the costume designer or event organizer

CircleApp is not responsible for:

• Fit or sizing issues

• Design changes

• Delays caused by the costume provider

5. Shipping Policy (Current & Future Products)

Physical Products (Future Offerings)

CircleApp may offer branded merchandise or travel accessories (e.g., apparel, travel gear, stationery) in the future.

When available:

• Shipping details will be displayed at checkout

• Shipping fees are non-refundable

• Customers are responsible for providing accurate shipping information

• CircleApp is not responsible for carrier delays, lost packages, or incorrect addresses

International Shipping

• International shipments may incur customs duties, taxes, or fees

• These fees are the responsibility of the customer

6. Payment Plans & Financing

• Payment plans and financing options (Flex Pay, Klarna, etc.) are provided by third-party services

• Using financing does not change refund eligibility

• Refunds (if applicable) follow the original supplier’s policy

• Missed or failed payments may result in cancellation without refund

7. Chargebacks & Disputes

• Chargebacks filed for:

  • Non-refundable deposits

  • Supplier-governed bookings

may result in:

• Booking cancellation

• Account suspension

• Restricted access to CircleApp services

We strongly encourage users to contact CircleApp before initiating a chargeback.

8. Contact & Policy Questions

For questions regarding bookings, supplier policies, or event terms:

📧 Email: support@circleapp.travel
🌐 Website: www.circleapp.travel

Supplier terms are available upon request.

Final Acknowledgment

CircleApp acts as a travel facilitator and booking intermediary, not the service provider. By completing a booking, you acknowledge that you have reviewed and accepted the applicable supplier’s terms and this policy.